Updated: 1 January 2026
Official Privacy Document

Privacy Policy Planet77
Your Information, Our Responsibility

At planet77, your privacy is not just a formality — it is a genuine priority. We protect every piece of information you entrust to us using high-grade encryption technology and transparent data management practices.

256-bit
SSL Encryption
100%
Data Protected
PDPA
Legal Compliance
24/7
Security Monitoring

Our Commitment To Your Privacy

Six pillars of data protection that keep your personal information secure on the planet77 platform at all times.

High-Grade Data Encryption

All personal and financial information transmitted through the planet77 platform is protected by 256-bit SSL encryption. This means your data cannot be read by any unauthorised party — the same level of security used by Malaysia's leading banks.

No Data Sales to Third Parties

Planet77 never sells, rents, or shares your personal information with third parties for marketing purposes without your explicit consent. Your data belongs to you — we only use it to improve your gaming experience.

Full User Control

You have full control over your personal information. Through your planet77 account settings, you can review, update, or request deletion of your data at any time. Your rights as a user are always fully respected.

Secure Data Storage

Planet77 user data is stored on servers protected by multi-layered access control systems. Only authorised personnel may access this information, and every access is recorded in an auditable log.

Malaysia PDPA Compliance

All our data management practices comply with the Malaysia Personal Data Protection Act (PDPA) 2010. We operate transparently and responsibly, ensuring your data protection rights are upheld in accordance with applicable local legislation.

Data Breach Notification

In the event of any security incident involving your data, planet77 will notify you in a timely manner via your registered email address. Transparency is one of our core values — you have the right to know about the security of your data.

Privacy Policy Full Planet77

This document explains in detail how planet77 collects, uses, stores, and protects your personal information. We strongly encourage you to read this policy in full to understand your rights and the protections available to you.

This Privacy Policy applies to all users of the planet77 platform, including the website, mobile app, and all related services. By using our platform, you agree to the terms set out in this document.

1Introduction

Planet77 is an online entertainment platform committed to protecting the privacy of its users. We understand that your trust is the foundation of the relationship we build together. That is why we take this responsibility seriously and ensure every aspect of your data management is handled with care and integrity.

This Privacy Policy is established in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010 and international data protection principles. We handle your personal information only for legitimate, limited purposes that are consistent with our platform's operational requirements.

If you have any questions about how we handle your personal information, our dedicated data privacy team is ready to assist you through the communication channels listed at the end of this document.

2Information We Collect

Planet77 collects your personal information through several different methods, depending on how you interact with our platform. The following are the categories of information we may collect:

Information you provide directly:

  • Full name as shown on your official identification document.
  • Date of birth and identity card or passport number.
  • Active email address and mobile phone number.
  • Current residential address for identity verification purposes.
  • Bank account or digital wallet details for processing deposit and withdrawal transactions.
  • KYC supporting documents such as copies of your ID card, utility bills, and bank statements.

Information collected automatically:

  • IP address and approximate location data.
  • Device type, operating system, and web browser version in use.
  • Platform activity log data, including games played, session duration, and total wagering amounts.
  • Cookie and tracking technology information as described in Section 6.
  • Technical data for identifying and resolving technical issues.

Planet77 only collects information that is strictly necessary for the stated purposes. We do not collect sensitive information such as your political views, religious beliefs, or health records.

3How We Use Your Information

The personal information we collect is used solely for lawful purposes directly related to the operation of the Planet77 platform. The following are the primary purposes for which your data is used:

  • Account Management: Creating and maintaining your account, handling registration, and ensuring login security.
  • Transaction Processing: Processing deposits, withdrawals, and all other financial transactions accurately and securely.
  • Identity Verification (KYC): Verifying your identity to comply with legal requirements and prevent fraud.
  • Customer Support: Assisting you in resolving any inquiries, complaints, or technical issues that arise.
  • Service Improvement: Analyzing usage patterns to improve your gaming experience and platform performance.
  • Account-Related Communications: Sending important account notifications, relevant promotions, and policy updates.
  • Legal Compliance: Fulfilling legal obligations and reporting requirements to the relevant authorities.
  • Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, and platform abuse.

We do not use your personal information for unrelated purposes without obtaining your consent first.

4Information Sharing with Third Parties

Planet77 does not sell or rent your personal information to any third party for commercial purposes. However, under certain limited circumstances, we may need to share some of your information with the following parties:

Third Parties Purpose of Sharing Data Scope
Payment Providers Processing deposit and withdrawal transactions securely Only necessary financial information
KYC Services User identity and document verification Identity and address documents
Game Providers Providing access to games on the platform Player ID and game data only
Authorities Legal compliance and court orders As required by applicable law
Security Services Fraud detection and prevention Technical data and transaction patterns

All third parties we work with are required to comply with strict data privacy and security standards. They may only use your information for purposes that have been mutually agreed upon.

5Data Security

Planet77 continuously invests in the latest security infrastructure to ensure your data remains protected at all times. The security measures we have implemented include:

  • 256-bit SSL Encryption: All data transmitted between your device and our servers is fully encrypted using the latest TLS/SSL protocols.
  • Two-Factor Authentication (2FA): We offer additional security through two-factor authentication to protect your account from unauthorized access.
  • 24/7 Monitoring: Our cybersecurity team monitors platform activity around the clock to detect any suspicious activity or intrusion attempts.
  • Tiered Access Control: Users' personal information is only accessible by authorized staff with a legitimate need, and every access is recorded in an audit log.
  • Regular Security Testing: We conduct regular penetration testing and security audits to identify and patch any system vulnerabilities.
  • Secure Data Backup: User data is regularly backed up to a secure, separate location to ensure efficient data recovery in the event of any incident.

While we take all reasonable precautions, no system can be guaranteed 100% secure. We encourage you to also take responsibility for your account security by using a strong password and never sharing your login credentials.

6Cookies and Tracking Technologies

Planet77 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login, session security, and navigation. These cookies cannot be disabled.
  • Performance Cookies: Collecting information on how users interact with the platform to help us identify areas for improvement.
  • Functional Cookies: Saving your preferences such as language and display settings to make your experience more personalized and comfortable.
  • Analytics Cookies: Helping us understand overall usage patterns to improve our services. This data is collected anonymously and in aggregate form.

You can control and delete cookies through your web browser settings. However, disabling certain cookies may affect platform functionality. For more information on managing cookies, please refer to your browser's help section.

7User Rights

As a planet77 user, you have data protection rights guaranteed under Malaysia's PDPA and our privacy policy. We are committed to respecting and facilitating the exercise of these rights:

Right to Access

You have the right to request a copy of the personal information we hold about you at any time.

Right to Rectification

You may request correction of any inaccurate or incomplete information in our records.

Right to Erasure

You may request deletion of your personal data, subject to applicable legal obligations.

Right to Object

You have the right to object to data processing for specific purposes, such as direct marketing.

Right to Data Portability

You may request your data in a machine-readable format for transfer to another platform.

Right to Restrict Processing

You may request that we restrict the processing of your data under certain circumstances.

8Data Retention and Deletion

Planet77 retains your personal information only for as long as necessary to fulfil the purposes stated in this privacy policy or as required by applicable law.

  • Active account data: Retained for as long as your account remains active and for a reasonable period following account closure.
  • Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysia's financial and tax regulatory requirements.
  • KYC documents: Retained for the period prescribed by applicable anti-money laundering (AML) regulations.
  • Support communication logs: Retained for 3 years for reference and dispute resolution purposes.
  • Cookie and analytics data: Deleted or anonymised after a defined period, typically not exceeding 2 years.

When your personal information is no longer needed, we will securely delete it using methods that ensure the data cannot be recovered by any party.

9Children's Privacy

The planet77 platform is intended exclusively for users aged 18 and above. We do not knowingly collect any personal information from individuals under the age of 18.

If we discover that we have collected personal information from a minor without valid parental consent verification, we will take immediate steps to delete that information and close the relevant account. If you believe we may have information from or about a minor, please contact us immediately.

10Privacy Policy Amendments

Planet77 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. You will be notified of any material amendments through:

  • In-platform notifications via your account.
  • Email to your registered address for significant amendments.
  • Update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy page periodically. Continued use of the planet77 platform after any amendments are published will be considered your acceptance of the updated policy.

11Contact Us About Privacy

If you have any questions, concerns, or wish to exercise your data protection rights, the planet77 data privacy team is ready to assist you. We are committed to responding to every enquiry within a reasonable timeframe.

Response time: 1–3 business days

Join planet77 with Full Confidence

Your data is protected, your identity is secure, and your gaming experience is safeguarded. planet77 doesn't just offer world-class entertainment — we ensure every user feels safe and respected at all times.

Data Secure

256-bit encryption active at all times

Secure Payments

Deposits & withdrawals protected

PDPA Compliant

Complying with Malaysian law

24/7 Support

Our team is ready to help

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